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Get the most from your investment in your Sage software.

Sage Business Care offers three different service plans so you can select the level of support assistance and additional services your business requires.

Sage Business Care service plans for Sage 100c and Sage 300c

Sage Business Care offers three different service plans so you can select the level of support assistance you require. Our Business Care plans include enhancements and software alerts to keep your system running at peak performance. Now, it is easier than ever for you to get the support you need to improve your product knowledge, run your business more efficiently, and get the most from your investment in Sage software.

Sage Business Care Silver

The Silver plan provides the most economical option for receiving software assurance and technical support from our customer support center.

Sage Business Care Gold

The Gold plan option provides all the benefits of the Silver plan, plus an unlimited number of customer support sessions, upgrade planning assistance, and unlimited Anytime Learning Courses, discounts, and more.

Sage Business Care Platinum

The Platinum plan is the best option for providing maximum coverage for your business. You'll receive all Silver and Gold plan benefits, plus an unlimited number of Premium customer support sessions and much more.

Compare plans

Sage Business Care Silver

Sage Business Care Gold

Sage Business Care Platinum

Critical product updates

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Version upgrades and enhancements

check

check

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24/7 knowledgebase

check

check

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Sage City peer-to-peer community help

check

check

check

Support chat

check

check

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Phone support

5 cases

Unlimited

Premium support1

Upgrade planning assistance

check

check

Sage University anytime learning courses

&

Unlimited

Unlimited

Appointment scheduling

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Proactive support contacts

check

Sage Intelligence Reporting

1 user
(report manager)
+designer module

1 user
(report manager)
+designer module

3 users
(report manager)
+designer module

Sage CRM

1 user

1 user

3 users

Sage Inventory Advisor Basics

Company license up to $5M in inventory

Company license for more than $5M in inventory

Sage Payroll Services (U.S. only)

Free W-2s2

5% discount2
Free W-2s2

10% discount2
Free W-2s2

Sage Time

$100 off3

$200 off3

$300 off3

Sage Payment Solutions (U.S.)

$250/
Annual credits4
PCI fee waived
+
Payments integration
and activation support 4

$500/
Annual credits4
PCI fee waived
+
Payments integration
and activation support 4

$800/
Annual credits4
PCI fee waived
+
Payments integration
and activation support 4

Sage Payment Solutions (Canada)

Free
integration4

Free
integration4

Free
integration4

Sage Summit conference registration

$200 discount

$500 discount

Annual discounts on checks and forms

30% discount

50% discount

Sage University realtime training

20% discount

30% discount

1 Premium customer support sessions provide you the ability to schedule your support calls with one of our dedicated Platinum Support Team members after a two-minute hold time.
2 Discounts apply to first year only.
3 Discounts apply to setup fees.
4 Per year for the length of the contract.
Disclaimer: New Sage Payment Solutions customers only with a signed three-year merchant agreement. One credit per account. Credit can only be applied toward processing and transaction fees.

Now included in Sage Business Care plans

Knowledgebase

Sage Customers receive unlimited 24/7 access to the same problem-solving information used by Sage support centers. The online Knowledgebase provides fast, searchable access to a comprehensive support database. Use the answers in the Knowledgebase to prepare for upgrades, avoid known issues, access troubleshooting tips, solve challenges, leverage best practices, and minimize disruptions to your business.

Sage City peer-to-peer help

Available 24/7, your online community is your gateway to many Sage resources. Visit to ask questions and share product experiences, tips, tricks, and suggestions with colleagues and product experts, and find out what’s new with your product by browsing blogs, videos, and more.

Chat

Have a quick question? Chat in real time with our support team for a quick answer directly from your computer with a Sage software expert.

Premium phone support

Receive our highest level of care, including appointment scheduling which provides you the ability to schedule your support calls with one of our dedicated Platinum Support Team members after a 2 minute hold time.

Anytime learning courses

Sage University Anytime Learning courses are self-paced, on demand, recorded sessions that are available whenever you are! They provide an innovative way to learn new product features or to reinforce concepts. They’re also ideal to acquaint new hires with basic software skills, and train your staff in remote offices.

Sage Payroll Services

Preparing payroll can be tedious, time-consuming, and prone to human error. Sage Payroll Services takes an unparalleled personal approach to payroll service, offering a better way to manage your key payroll functions. Sage Payroll Essentials offers unlimited processing, tax filing, and direct deposit—at one low, flat monthly price; Sage Payroll Full Service helps you outsource your work to our payroll professionals. It's simple, easy to use, and secure.

Upgrade planning assistance

A support team member led conversation with you and your Business Partner discussing pre-work assignments ensuring everything is in place before proceeding with the your system upgrade.

Appointment scheduling

As a benefit of your Sage Business Care Platinum Plan, you have the ability to schedule your support calls with one of our dedicated Platinum Support Team members using our online scheduling tool.

Proactive support calls

Putting you, the customer, first! A Sage support representative will proactively reach out to check-in and ensure everything is running smoothly with your system.

Sage University realtime training

Realtime Learning courses are online, instructor led, and scheduled for a specific date and time. All you need are a computer, phone, and an Internet connection. Some courses offer a virtual hands-on lab. Everything happens live, so you can ask questions and interact with other participants and the instructor.

Checks and forms

Sage Checks and Forms are guaranteed 100% compatible with your Sage software. No formatting. No misprints. Just enter your data and print! Best of all, your check orders include fraud monitoring, stolen document recovery, and identity restoration assistance.

Sage Time

Keeping careful track of employee attendance and productivity can have a big impact on the bottom line. With Sage Time you can eliminate the traditional time clock and introduce manager and employee self-service. Sage Time lets you automate timekeeping and scheduling tasks for more accurate payroll processing, in less time, for less cost, with less risk.

Sage Intelligence Reporting

Sage Intelligence Reporting empowers you to quickly and easily obtain the information required for improved operations and reporting across your entire business. Using the familiar look of Microsoft Excel®, effectively analyze Sage data. Effortlessly create real-time, automated, and preformatted reports with up-to-date, accurate, and meaningful information. Sage Intelligence Reporting allows you to spend more time focusing on analysis and interpretation and less time pulling the data together.

Sage CRM

Sage CRM helps with greater visibility, efficiency and insight of your customers across your entire business with Sage CRM software. Close sales faster, target your marketing efforts, and make every customer interaction count.

Sage Inventory Advisor Basics

Sage Inventory Advisor Basics is an intelligent inventory planning tool designed for distributors and retailers. It provides the ability to quickly create optimal purchase recommendations, helping you easily identify what to buy and when, based on accurately generated forecasts. Improved visibility and smarter purchasing means stock-outs are minimized and excess stock is reduced.

Processing discount

Activate payment processing built into Sage 100 and 300 to get real-time cash-flow visibility, get paid faster, and simplify your back office. Sage consolidates all payments you accept across all the places you sell. Whether you’re accepting credit card payments on invoices, on your website or over the phone, all payments auto-populate in your AR cash receipts. No muss. No fuss. And no manual entry.

Sage Summit

Sage Summit is THE event to learn, network, and connect with other business owners like you — focusing on helping you grow your business.

Sage
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